Contact

Want to get in touch? We’d love to hear from you. Here’s how you can reach us…

Contact Us

Adress

1000 W Court St,
Seguin,
Texas 78155-5978,
United States

Support Times

Monday to Sunday
9am – 9pm CST (excluding holidays)

E-mail

support@mekyshop.com

phone

+1 (303) 800-5379

Send us an email

If you have any questions or concerns, please don’t hesitate to contact our Customer Service Team. We typically respond within 2–12 hours. We’re here to help!

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    Returns receive a full refund. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Read Full Policy here.

    Shipment processing time

    All orders made before 2:00 PM are processed within 1-2 business days. Orders made after 2:00 PM will be scheduled for processing on the next day. Orders are not shipped or delivered on weekends or holidays.

    Shipping rates & delivery estimates

    We charge a flat-rate shipping fee of $5.95 per order for USA and 12.95 for Worldwide. You can order as many items as you want and you’ll never pay more than the flat rate for shipping

    After your order has been processed, the item takes around 3 to 5 business days in US and 10-12 business days for international to deliver. There can be delays beyond our control such as customs and postal service delays.

    We accept two primary methods for payment:

    • PayPal: Customers can securely pay using their PayPal account. PayPal offers a trusted and convenient way to make payments online, ensuring the safety of your financial information.
    • Debit/Credit Card: We accept major debit and credit cards, including Visa, MasterCard, and American Express. Our secure payment gateway encrypts your card details, providing a safe and seamless transaction experience.

    Our secure payment gateway encrypts your card details, providing a safe and seamless transaction experience. With 256-bit SSL and 2048-bit RSA, your payment is in safe hands.

    After an order has been shipped, you will receive an email with the tracking number from the shipping company within 2–3 business days.

    Tracking numbers may take 1–2 days to be updated in the carrier’s system. If the tracking number does not work within 3 business days, please reach out to us at support@mekyshop.com for assistance.

    Should you wish to initiate any changes or cancellations, kindly reach out to us via email at support@mekyshop.com within the first 24 hours of placing your order.

    No, that’s optional. You can create an account or not.